Terms and Conditions

INTRODUCTION

These terms and conditions govern the use of the online store located at https://daxxershop.co.uk and specify the terms under which products can be ordered from the e-shop.

The seller, [Company Name], registered at [Company Address], VAT ID: [VAT Number], Tax ID: [Tax ID], and registered in [Registration Information], offers goods and services through this website. By accessing and using the website, you agree to the terms and conditions listed below. If you do not agree with these terms, please refrain from using the website.

PRICES AND PAYMENT

All prices for products are stated in [currency] and include VAT. The total price of the order includes the price of selected products, shipping costs, and any additional fees for services such as express delivery. The total amount will be displayed before the order is submitted. Once you confirm the order, payment will be processed and deducted.

The seller reserves the right to verify the buyer's information through external partners to protect against fraudulent activities. In case of suspected fraud, the seller may cancel the order even after sending the confirmation email.

ORDERING AND PAYMENT METHODS

The customer can pay for their order by Visa and MasterCard, bank transfer, or other available payment methods. For questions about other payment methods, please contact us. The total price of the order, including any delivery fees, will be displayed before the order is confirmed. Once confirmed, the order cannot be changed or canceled. The seller reserves the right to refuse or cancel any order in case of errors in pricing or other information displayed on the website.

DELIVERY

Orders are usually dispatched within [number] working days after payment is received. If the goods are not delivered within the specified time, you will be contacted and have the option to cancel the order. Upon delivery, please ensure that you have received the correct products and that they are not damaged.

Delivery is free for orders over [amount] in [region/country], but additional charges may apply for deliveries outside these areas.

The customer is responsible for providing the correct delivery address. If the order is returned due to an incorrect address or failure to accept the delivery, additional delivery charges may apply. Delivery times are approximate, and the seller is not responsible for any delays caused by the courier service or unforeseen circumstances.

RETURN AND COMPLAINT POLICY

If you believe you have received damaged goods, you have the right to report this within [number] days of delivery.

Returns due to defects: If you find that a product has a defect, contact us at [email address]. For products covered by a warranty, defects will be addressed by replacement or repair. Please note that specific warranty conditions apply to Xhorse products (see the Warranty section).

The customer has the right to return the goods within 14 days of receiving the order, provided the items are unused, in their original packaging, and undamaged. In the case of returning goods, the customer is responsible for the cost of returning the item. The seller will process refunds within [number] days of receiving the returned goods. In the event that the product is damaged or faulty, the customer must contact the seller immediately to arrange for a replacement or refund.

WARRANTY

We provide the following warranties on all products:

Xhorse products: A 12-month warranty from the date of delivery. If a defect is found within 30 days, you are entitled to a replacement or refund. Between 30 days and 12 months, the product will be repaired or replaced.

The seller provides a [number]-month warranty on all products unless stated otherwise. The warranty does not cover damage caused by improper use, wear and tear, or any other external factors. In the event of a warranty claim, the customer must provide proof of purchase and return the product for inspection.

RIGHT TO WITHDRAW

The customer has the right to withdraw from the contract within 14 days of receiving the goods without giving any reason. The goods must be undamaged, unused, and in their original packaging. The cost of returning the goods is borne by the customer.

CHANGE OF ADDRESS

The customer is required to contact the seller in case of a change of address to avoid delivery to an incorrect address. The seller is not responsible for delivery to an outdated address.

DATA PROTECTION

The seller undertakes to protect the personal data of customers in accordance with applicable data protection laws. The customer's personal data will be used solely for the purposes of fulfilling orders and will not be disclosed to third parties without the customer's consent.

USE OF WEBSITE

The content of this website is protected by copyright. Any copying or other use of the website's content is allowed only for personal use.

LIABILITY

The seller is not responsible for any indirect, incidental, or consequential damages arising from the use of the products purchased from the e-shop. The seller’s liability is limited to the value of the products purchased.

FINAL PROVISIONS

These terms and conditions are governed by the laws of [country]. Any dispute arising from these terms will be resolved by the competent courts.

The seller reserves the right to change these terms and conditions at any time. The current version will always be available on the website. If you have any questions, contact us at [email] or [phone number].